Challenge
The social welfare organization needed to deploy hundreds of iPads to frontline social workers for field visits, facing challenges including time-consuming device setup, mobile connectivity needs, preventing device misuse, standardizing the work environment, and devices frequently getting locked to social workers' personal Apple Accounts.
Solution
Implemented zero-touch deployment through Jamf Pro with Apple Business Manager, combined with automatic eSIM distribution, app usage restrictions, unified wallpaper and shortcut configuration, and lock screen asset information display for ready-to-use devices out of the box.
Results
Successfully enabled hundreds of iPads to be ready-to-use out of the box, allowing social workers to start working without any setup, while ensuring devices are used only for approved purposes with effective mobile data control.
Background
A social welfare organization needed to equip their frontline social workers with iPads to digitize case visit records and improve service efficiency. With hundreds of devices to deploy across different locations, they faced significant challenges in device setup, connectivity, and management.
Challenges
The organization faced multiple challenges:
- Mass Deployment: Hundreds of devices needed to be configured and deployed, manual setup for each device was impractical
- Mobile Connectivity: Social workers conduct field visits in various locations, requiring reliable mobile internet access on all devices
- Preventing Misuse: Devices needed to be restricted to work-related applications only, preventing personal use that could waste mobile data quota
- Standardized Environment: All devices needed consistent settings, wallpapers, and shortcuts to ensure a unified and efficient work experience
- Device Lock Issues: Previously unmanaged devices were frequently locked to social workers' personal Apple Accounts, requiring manual intervention when staff left or devices needed to be redeployed
Solution
KlickKlack designed a comprehensive iPad deployment and management solution based on Jamf:
Zero-Touch Deployment
Leveraging Apple Business Manager integration with Jamf Pro:
- Devices are pre-registered before delivery, automatically enrolling in management upon first power-on
- All configurations, apps, and policies are automatically applied during setup
- Social workers can start working immediately after unboxing, with no manual configuration required
- Even a one-person team can prepare hundreds of devices
- Organization retains device ownership, preventing personal Apple Account activation locks and enabling easy device recovery and redeployment
Automatic eSIM Distribution
Deployed carrier eSIM automatic provisioning:
- eSIM profiles are automatically pushed to devices during enrollment
- All devices immediately have mobile network connectivity without physical SIM cards
- Centralized management of all cellular plans and data allocation
- Prevents users from modifying eSIM settings, ensuring eSIM remains intact during device redeployment
App Usage Restrictions
Deployed comprehensive app and content restrictions:
- Only approved work applications are visible and accessible
- App Store access restricted to prevent unauthorized app installation
- Safari and other browsers can be limited or configured with content filtering
- Prevents non-productive apps from consuming mobile data allowance
- Ensures devices remain focused on their intended purpose
Standardized Work Environment
Unified device configuration across all iPads:
- Custom organization wallpaper automatically applied to home and lock screens
- Home screen shortcuts pre-configured for frequently used services and web apps
- Consistent app layout across all devices for easy familiarity
- Unified desktop appearance visible on all managed devices
Asset Information Display
Display device asset and custodian information on lock screen:
- Lock screen automatically shows asset number and custodian name
- Improves device identification and facilitates return if lost
- Eliminates need for physical asset tags that can fall off or wear out
- Information can be updated remotely when personnel changes occur
Results
After the solution was deployed:
- Deployment Efficiency: Hundreds of iPads ready to use out of the box, dramatically reducing IT workload
- Immediate Productivity: Social workers can start field visits immediately upon receiving their device
- Cost Control: Mobile data usage effectively managed by restricting non-work applications
- Professional Image: Consistent branding and appearance across all organization devices
- Simplified Management: IT team can remotely update settings, deploy new apps, or troubleshoot issues centrally
- Asset Protection: Organization maintains full device ownership, eliminating activation lock issues and enabling smooth device lifecycle management
KlickKlack is the only partner in Taiwan with both Jamf MSP and Elite Partner certifications, providing comprehensive enterprise management and security solutions for Apple devices. Whether it's device deployment, application management, security protection, or compliance requirements, we offer professional consulting and implementation services.